GoSpeedsway LLC Service Level Agreement
Service level targets for the GoSpeedsway dashboard. Settlement itself is performed by Bridge and Stripe and is subject to their service levels.
Availability target
Dashboard availability target: 99.9% measured monthly, excluding scheduled maintenance announced at least 48 hours in advance.
Support response times
Critical (unable to transact): first response within 1 business hour.
High (degraded functionality): first response within 4 business hours.
Standard (questions and requests): first response within 1 business day.
Support hours are Monday–Friday, 9:00 AM–6:00 PM ET.
Exclusions
Outages at Bridge, Stripe, banking partners or blockchain networks; issues caused by customer systems; and force majeure events.
Incident communication
Incidents affecting availability are communicated to account contacts by email from support@gospeedsways.com.
Contact
Questions can be sent to GoSpeedsway LLC at support@gospeedsways.com or +1 (302) 412-6854.